Welcome to [Business Name]. These Terms & Conditions govern your access to and use of our website, digital marketing services, content, and related services.
By accessing or using our website or engaging our services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Our Services
[Business Name] provides digital marketing and related online services, which may include:
- Digital marketing strategy
- Social media marketing
- Search Engine Optimization (SEO)
- Search Engine Marketing (SEM)
- Google Ads and online advertising
- Social media advertising
- Content marketing
- Website promotion
- Lead generation
- Branding and online promotion
- Graphic and creative content
- Website development and maintenance
- Digital consulting and marketing support
The exact services provided to a client will depend on the agreed proposal, quotation, package, or service agreement.
2. Use of the Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for any illegal or unauthorized purpose.
- Attempt to gain unauthorized access to the website or its systems.
- Upload or transmit malicious software, viruses, or harmful code.
- Copy, reproduce, modify, or distribute website content without permission.
- Use our website to infringe the rights of another person or organization.
- Submit false, misleading, fraudulent, or unlawful information.
- Interfere with the security or normal operation of the website.
We reserve the right to restrict or terminate access to the website where we reasonably believe that these terms have been violated.
3. Digital Marketing Services
Digital marketing results depend on several factors, including the client’s industry, competition, advertising budget, target audience, website quality, market conditions, search-engine algorithms, social-media platforms, and customer behavior.
Therefore, [Business Name] does not guarantee specific rankings, traffic, leads, sales, followers, engagement, conversions, or revenue unless expressly agreed in a written service agreement.
Search engines, advertising platforms, and social-media platforms may change their policies, algorithms, pricing, features, or technical requirements without notice. Such changes may affect campaign performance.
4. Client Responsibilities
Clients are responsible for providing accurate and timely information, materials, approvals, and access necessary to perform the services.
This may include:
- Business information
- Logos and brand assets
- Product or service information
- Images and videos
- Website access
- Social-media account access
- Advertising account access
- Target audience information
- Pricing and promotional information
- Legal and regulatory information applicable to the client’s business
The client confirms that materials supplied to us are accurate and that the client has the necessary rights and permissions to use them.
5. Advertising Accounts
Where we manage advertising campaigns through third-party platforms such as Google, Meta, YouTube, LinkedIn, or other advertising services, the platform’s own terms and policies will also apply.
Advertising costs paid to third-party platforms are separate from our professional service fees unless specifically stated otherwise.
We are not responsible for:
- Advertising-platform outages
- Account suspension by third parties
- Policy changes
- Rejected advertisements
- Changes in advertising costs
- Changes in platform algorithms
- Technical problems outside our reasonable control
6. Payments and Fees
Service fees, advertising budgets, payment schedules, and other charges will be communicated to the client through a quotation, proposal, invoice, or service agreement.
Unless otherwise agreed in writing:
- Payments must be made according to the agreed schedule.
- Third-party advertising expenses are the client’s responsibility.
- Taxes and applicable government charges may be added where applicable.
- Delayed payments may result in suspension of services.
- Work may resume after outstanding payments have been cleared.
7. Cancellation and Termination
Either party may terminate an ongoing service arrangement subject to the terms agreed in the applicable proposal or service agreement.
Upon termination:
- Outstanding invoices remain payable.
- Work completed before termination may be chargeable.
- Advertising and third-party expenses already incurred may remain payable.
- Access to certain campaign or marketing services may be discontinued.
We reserve the right to suspend or terminate services if a client engages in unlawful, fraudulent, abusive, misleading, or unethical activities.
8. Refund Policy
Fees and refund conditions will depend on the specific service agreement.
Digital marketing services may involve work performed, planning, campaign setup, content creation, advertising expenditure, subscriptions, or third-party costs. Therefore, fees may not always be refundable once work has commenced.
Any refund will be considered according to the applicable quotation, agreement, or written refund policy.
9. Intellectual Property
Unless otherwise agreed in writing, the website, including its text, graphics, logos, designs, images, layout, software, and other original materials, is owned by or licensed to [Business Name].
You may not reproduce, copy, modify, publish, sell, distribute, or commercially exploit our website content without prior written permission.
Client-owned materials remain the property of the client.
Ownership of newly created marketing materials will be determined according to the relevant service agreement and payment terms.
10. Third-Party Services
Our services may use or integrate with third-party services and platforms.
These may include search engines, advertising networks, social-media platforms, website hosting providers, analytics services, payment providers, email services, and other technology providers.
We do not control third-party platforms and cannot guarantee their availability, performance, policies, or continued operation.
11. Website Accuracy
We make reasonable efforts to keep information on our website accurate and current. However, we do not guarantee that all information will always be complete, accurate, current, or error-free.
Information provided on the website is for general information purposes and should not be considered professional, legal, financial, or other specialized advice unless expressly stated.
12. Confidentiality
We will make reasonable efforts to protect confidential business information provided to us by clients.
Clients should also take reasonable measures to protect passwords, login credentials, account access, and other confidential information.
We recommend that clients do not share unnecessary passwords or sensitive information through unsecured communication channels.
13. Privacy and Personal Data
We may collect and process personal information when you contact us, request services, submit a form, subscribe to communications, or otherwise interact with our website.
Personal data will be handled in accordance with our Privacy Policy and applicable laws.
Our Privacy Policy should be read together with these Terms & Conditions.
14. Cookies and Analytics
Our website may use cookies, analytics tools, tracking technologies, or similar technologies to improve website functionality, understand visitor behavior, measure marketing performance, and improve our services.
Your use of the website may therefore be subject to our Cookie Policy and Privacy Policy, where applicable.
15. User-Submitted Content
If you submit reviews, testimonials, comments, images, videos, feedback, or other content to us, you confirm that you have the necessary rights to provide that content.
You agree not to submit content that:
- Is unlawful or fraudulent.
- Infringes another person’s intellectual-property rights.
- Contains malicious software.
- Violates another person’s privacy.
- Is defamatory, abusive, threatening, or misleading.
We reserve the right to remove or refuse content that violates these terms.
16. Marketing Communications
If you provide your contact information to us, we may contact you regarding enquiries, services, campaigns, offers, updates, or other business communications where permitted by applicable law.
You may request to stop promotional communications by contacting us or using an available unsubscribe option.
17. Limitation of Liability
To the maximum extent permitted by applicable law, [Business Name] will not be responsible for indirect, incidental, special, consequential, or business losses arising from the use of our website or services.
We are not responsible for losses caused by circumstances outside our reasonable control, including third-party platform changes, internet failures, cyber incidents, service outages, algorithm changes, government restrictions, or other force majeure events.
Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.
18. Indemnification
You agree to indemnify and hold harmless [Business Name], its owners, employees, contractors, and service providers from claims, losses, damages, liabilities, or expenses arising from:
- Your misuse of our website or services.
- Your violation of these Terms & Conditions.
- Your violation of applicable law.
- Your infringement of another person’s intellectual-property or other legal rights.
- Materials or information supplied by you that result in a third-party claim.
19. Force Majeure
We will not be liable for delays or failure to perform our obligations where such failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, government actions, internet or telecommunications failures, cyber incidents, technical failures, strikes, platform outages, or other unforeseen events.
20. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes will become effective when the updated version is published on this website unless otherwise stated.
You are encouraged to review this page periodically.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable law, disputes arising from the use of our website or services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over [City, Maharashtra, India].
22. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to remain effective.
23. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Cookie Policy, Refund Policy, and any applicable service agreement or quotation, constitute the understanding between you and [Business Name] concerning the use of our website and services.
24. Contact Us
If you have questions about these Terms & Conditions, please contact us.
[Business Name]
Address: [Full Business Address]
Email: [Business Email]
Phone: [Business Phone Number]
Website: [Website URL]